Welcome to Tropica Travel Services Co. Ltd. , your one-stop-shop for all your travel booking needs. We offer a wide range of online booking services for flights, hotels, tours, customized tour packages, car rentals, cruises, and visa applications. We believe that booking your travel should be easy and hassle-free, which is why we have created a comprehensive booking policy that outlines our terms and conditions. Please take a moment to review our booking policy to ensure that you understand our terms and conditions before making any reservations.
Booking Process
Our booking process is designed to be simple and user-friendly. You can search and compare prices for various travel services on our website or mobile app. Once you have found your preferred travel option, you can proceed to make your booking by following the prompts on the website or mobile app. You will be required to provide your personal details, including your name, contact details, and payment information. You can choose to pay
using any of the payment methods accepted on our website or mobile app. Once your booking is confirmed, you will receive a confirmation email with your travel details.
Payment Policy
We accept various payment methods, including credit/debit cards, bank transfers, and online payment gateways. The payment method may vary depending on the travel service you are booking. The payment policy for each travel service is clearly indicated on our website or mobile app.
Please note that full payment may be required at the time of booking for some travel services, while others may require only a deposit.
Cancellation Policy
We understand that travel plans can change, and that's why we have a flexible cancellation policy. The cancellation policy may vary depending on the travel service you are booking. The cancellation policy for each travel service is clearly indicated on our website or mobile app. In general, cancellations made within a certain timeframe before the travel date may be subject to cancellation fees. The cancellation fees may vary depending on the travel
service and the time of cancellation. Please refer to the cancellation policy for each travel service for more information.
Refund Policy
If you cancel your booking within the allowed time frame and are entitled to a refund, we will process your refund as soon as possible. The refund policy may vary depending on the travel service you are booking. The refund policy for each travel service is clearly indicated on
our website or mobile app. Please note that refunds may take up to several weeks to process, depending on the payment method used.
Changes to Bookings
If you need to make changes to your booking, please contact us as soon as possible. The change policy may vary depending on the travel service you are booking.
The change policy for each travel service is clearly indicated on our website or mobile app. Please note that changes may be subject to fees, and availability may not be guaranteed.
Travel Documents
It is your responsibility to ensure that you have all the necessary travel documents, such as passports, visas, and vaccination certificates.
We strongly recommend that you check the travel requirements for your destination before making any reservations.
Liability
We strive to provide accurate and up-to-date information on our website and mobile app. However, we do not guarantee the accuracy, completeness, or suitability of the information provided. We are not liable for any damages, losses, or expenses that may arise from the use of our website or mobile app or from any travel services booked through our website or mobile app.
If you have any questions or concerns regarding our booking policy, please do not hesitate to contact us. You can reach us through the following channels:
Email: reservation@tropicatravels.com
Phone: +255655600875/+255 695228625
Address: Lumumba Street, Dar Es Salaam Tanzania Box 338, Dar Es Salaam, Lumumba Complex 2nd floor Room 37
We are committed to providing you with exceptional customer service and support, and we look forward to helping you book your next trip with us.
